Product Refund Policy

In accordance with the principles of respect and consumer protection established in our internal regulations and current legislation, Future World Products ("FWP") establishes the following procedure for requesting refunds related to the purchase of physical products, either through in-store pickup or delivery service

Eligible Returns

FWP only accepts returns when the product has a proven manufacturing, storage or dispatch defect, and the requester demonstrates that they purchased directly from the company (see Eligibility clause). The request must be sent to [email protected], with the order number, purchase date and photos or videos evidencing the problem. FWP may request additional information and reserves the right to reject requests that are not well substantiated or do not correspond to errors attributable to the company.

Eligibility to Request Returns

Product returns will only be processed when the requester proves they purchased the product directly from FWP, either as an independent business owner or end consumer who purchased wholesale for their own use. Requests from persons who purchased products through third parties, resellers, independent distributors or other intermediaries will not be accepted, as FWP maintains an exclusive direct sales policy. All requests must include proof clearly demonstrating the consumer relationship with FWP as an essential condition for evaluation.

Conditions to Request a Return

To request a return, the customer must send an email to [email protected] within a maximum period of 7 calendar days from the delivery or pickup date of the product, including the following:

• Proof of payment: Receipt or invoice (photo or file).
• Sales note or Delivery guide
• Photos of the product clearly showing its condition.
• Brief explanation of the reason for return.

FWP will confirm receipt within a maximum of 48 hours.

The evaluation will be carried out within a period of up to five (5) business days from the complete receipt of the request. During this time, FWP may request additional information if deemed necessary.

Product Requirements

For a return to be accepted, the following criteria will apply:

• If the product does not have defects attributable to FWP, it must be unused, undamaged and unaltered, and retain its original packaging with all its accessories, seals and complete manuals.
• If the product has a proven factory defect, adulteration or damage during dispatch, it may have been opened, provided that evidence of the condition in which it was received is preserved and no improper manipulation by the customer is detected.

FWP will evaluate each case and reserves the right to reject returns when it is determined that the damage was caused by misuse, manipulation or external intervention.

Return Grounds

Returns will only be accepted in the following cases:

• Proven factory defect: When the product has failures or damage attributable to the manufacturing, storage or dispatch process. The defect must be verifiable according to FWP's evaluation procedures.
• Error in delivered product: When the customer has received a different product than the one shown on the purchase receipt issued by FWP.
• Delivery delay: When the product has not been delivered and a delay of more than seven (7) business days from the estimated timeframe is verified, provided that such delay is directly attributable to FWP.

Exclusions:

Return requests will not be accepted in the following cases:

• Manipulated or damaged product: When the product shows signs of use, physical damage, alterations or has been opened without valid justification.
• Incomplete packaging: When the product does not retain its original packaging or essential elements (accessories, manuals, labels, security seals).
• Lack of direct relationship with FWP: When the requester cannot prove they purchased the product directly from FWP through official channels (online store, physical stores).
• Purchase through third parties: When the product has been purchased through independent distributors, resellers or external platforms not managed by FWP, in which case the requester must claim to whoever sold them the product.
• Special sale conditions: When it involves products sold in clearance, under special promotions or as stock balances with express indication of not admitting returns.
• Subjective reasons: When the request is based solely on personal reasons or individual expectations (such as change of mind, dissatisfaction without defect, perception of size, color, aroma, etc.) and the product is in perfect condition.
• Duplicate requests: When the customer has already requested a previous return or refund for the same purchased product.
• Out of deadline request: When the request is submitted after 7 calendar days counted from the delivery or pickup of the product.
• Previously approved exchange: When the customer has requested an exchange for another product after receiving the initial purchase, no return will be accepted for that purchase.
• Opening with in-person acceptance: When the product has been opened or inspected in person at the time of pickup and accepted by the customer, no return will proceed unless there is a hidden defect not detectable at the time of delivery.
• Expired product: No exchanges or returns will be accepted if the product has already passed its expiration date at the time of request.

Product Return Procedure

To make a return request effective, the customer must follow these steps:

1. Submission of Request

   The customer must send an email to [email protected] within a maximum period of seven (7) calendar days from the delivery or pickup of the product, including:

   • Full name and identity document number.
   • Customer code and order number.
   • Purchase date and delivery method.
   • Specification of the return grounds, accompanied by clear photographs and/or videos evidencing the current condition of the product and its packaging.

   (See detailed requirements in the section "Conditions to Request a Return").

2. Request Evaluation

   FWP will confirm receipt of the request within a maximum period of 48 calendar hours. The evaluation will be carried out within the following five (5) business days. During this time, the company may require additional information to verify if the return falls within the valid grounds provided in this policy.

3. Physical Delivery of Product

   Once the request is approved, the customer must return the product according to the original delivery method:

   • If it was in-store pickup: the customer must go to the FWP physical location to deliver the product.
   • If it was delivery: FWP will coordinate pickup through a logistics operator. The cost will be borne by the customer, unless the reason for return is attributable to FWP (see section "Costs Associated with Return").

4. Product Delivery Conditions

   The product must be delivered: In good condition, without additional signs of use, damage or alteration attributable to the customer. With its complete original packaging in impeccable condition, including seals, labels, manuals and accessories, except in cases of proven factory defect. (See section "Product Requirements").

Costs Associated with Return

In-store return:

The customer may go to the FWP physical store to deliver the product, at no additional cost.

Home pickup of product (for evaluation):

FWP may coordinate product pickup through a logistics operator. The cost will be borne by the customer, unless there is an error in the delivered product or reasonable indications of defect, in which case FWP will assume the pickup.

Delivery of new product (if replacement applies):

If after evaluation FWP approves the exchange for a new product, delivery will be managed and assumed by the company, at no additional cost to the customer.

If the return is not approved:

If the return request is rejected after evaluation, FWP will notify the customer indicating the reasons. The customer may:

• Pick up the product in store at no cost, or
• Request reshipping through logistics operator, assuming the service cost.

If the customer does not pick up the product or coordinate reshipping within 15 calendar days from notification, FWP will not be responsible for its preservation or custody.

Money Refund

The refund will be made through the same payment method used in the purchase, in the name of the registered holder, applying the corresponding bank commission discounts. The estimated deadline for money refund will be up to thirty (30) calendar days from approval of the request. Voluntary exchanges requested by the customer If the customer requests a product exchange by their own decision, without defect or error attributable to FWP, the company may accept the exchange exceptionally and subject to evaluation, provided that:

• The product has not been used or manipulated,
• It is kept in perfect condition,
• And maintains its complete original packaging.

If the new product has a lower value than the original, the balance in favor of the customer may be used as credit for future purchases, but no money refund will be made. All logistics costs associated with the exchange (pickup and delivery) will be borne by the customer

Jurisdiction and Applicable Law

This policy is governed by the laws of the Republic of Peru. Any controversy arising from the interpretation, application or execution of this policy will be submitted to the jurisdiction of the competent Courts and Tribunals of Lima, Peru, the parties expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.

Customer Declaration

The customer declares having been duly informed and agrees with the conditions established in this policy. Likewise, they state they have no additional claims against FWP once the refund has been processed in accordance with the terms described herein. For more information, you can contact: [email protected].